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Joshua Claflin

storybrand guide

Three Game Changing Takeaways From The StoryBrand Conference 2019

By | StoryBrand | No Comments

I just completed a ground-breaking week-long study on consumer behavior, by Donald Miller, a New York Times and Wall Street Journal Best Selling Author, on how to use the power of story to clearly communicate for better results. I wanted to share with you my three biggest takeaways that is sure to get you thinking differently about your business and how to communicate your brand’s message with greater clarity.

We are at a point in human history where your prospective customers and clients are bombarded with an unprecedented amount of noise and clutter. Facebook ads, phone dings, bings and bops, emails, podcasts, pop up banners, click-bait and unsolicited phone calls and texts have made it difficult to make any money spent on marketing work as good as it used to.

Furthermore, these intrusive methods have made brands untrustful as some companies have tricked customers into buying their products which have driven trust among brands past the point of no return. This barrage of distraction has the potential to stymie your business growth, waste thousands of dollars on marketing that doesn’t work and ultimately bring your business to the precipice.

However, there is a unique proven framework to fight against this to make your marketing work—and it has to do with the power of story. You see, storytelling has been a way to communicate with just about everyone since the dawn of time. It’s the sole reason the 43 Billion dollar movie industry continues to thrive year after year. And when you think about it, it’s the reason we love to sit around the campfire and listen to someone who overcame impossible odds that ended in success. And since story is used to create clarity in our understanding—it’s a perfect tool to infuse into your business and marketing communications that cuts through the clutter, grabs your customer’s attention and ultimately drives more sales. This process has been proven in thousands of businesses including brands like Chik-Fil-A, Pantene, Car Max, Intel, Berkshire Hathaway, and even Presidential political campaigns.

So in the following, I’ll give you my three biggest takeaways from last week’s StoryBrand Conference with some links to some resources that will give you more understanding on the power of story and how to use it to grow your business.

1. People don’t read websites, they scan them.

Website Wireframe

People don’t buy the best products, they buy the ones they understand the clearest. When you’re trying to build your business, clarity beats cute and clever every time. Your website is the hub of all your marketing activities and is the easiest way to track marketing spend. If a prospective customer lands on your website and you can’t spell out to them how you solve their problem within 8 seconds, you lose them. They bounce off and find someone else who can, usually a competitor.

2. Customer’s buy products or services based on internal problems, not external problems.

The difference between an internal and external problem is this:

The external problem is the tangible obstacle your customer has to overcome to get the thing that they want.

Ex. I need a new set of binoculars, mine just busted.”

Because your character is facing the external problem, how is that making them feel internally?

Ex. “I have a big adventure trip coming up and if I don’t have good set of binos I’m going to miss out on seeing all the wildlife.”

See the difference? The internal problem miss out has much more meaning behind it because the results are more tragic than the external problem. Most marketers communicate the external problem and don’t sell the internal problem.

3. Your product/service should show how the customer will transform into something better.

People naturally want to become better. Whether you’re trying to lose weight, become a better speaker, hire a better candidate or grow a bigger business—we all want to be aspire to our future itself. For example, a hunter in the below MTN OPS post wants to become a “conquering outdoor athlete.” For a hiker, it could be to become a “conservationist sojourner.” For a fitness fanatic, it could be to become “the athlete everyone wants to be.” Whatever your customer wants to become—you have to show how your product or service will get them there. Most companies put all the focus on their products benefits and features, not what their customer’s want to become. This doesn’t trigger the emotional responses in the brain needed to help your customer understand how you can help them or move them to the desired call to action.

 

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@chadmendes taking it all in at last light during his Utah Mule Deer Hunt. | #MtnOps #ConquerMore | 📷 @luke.dusenbury

A post shared by MTN OPS (@mtnops) on

By taking the time to clarify your message and figure out these aspects of your messaging, you will be able to transform your marketing and grow your business. In the following weeks, I will be rolling out a series of articles based on story and the StoryBrand process.

If you’d like to check out the book and learn more about the process yourself you can:

You can also schedule a call with me and get a clear plan on how to move forward that will allow you to grow your business more effectively in the age of distraction.

 

SCHEDULE YOUR STORYBRAND CALL

 


StoryBrand Guide BadgeBrand Development Inbound Marketing ConsultantJosh Claflin, Principal at Garrison Everest, helps companies in the outdoor, active lifestyle, tech and defense industry who are struggling to develop clear brand messaging and increase revenue through online channels. 

SHOT Show 2019

Five Marketing Takeaways from SHOT Show 2019

By | Firearms Marketing | No Comments

After a cold and windy Range Day, a ride in Glock’s submarine, Aquila’s mini-shells and a peek at Maxim Defense’ new gun—SHOT Show 2019 has left me wondering what the coming year holds.

Glock SHOT Show 2019After taking some time to think through my experiences and having a few discussions with clients and industry professionals—here are my top takeaways from a marketer’s perspective—on what I thought of this year’s largest shooting, hunting, and outdoor industry trade show and some marketing ideas for your consideration.

1. Increased International interest?

Clients and friends I talked to agree—there seemed to be an increased international interest this year. I saw and spoke to a lot more companies from Turkey, India, Scandinavia, Israel, and others than previous years. I was approached by a couple of European companies about expansion into the U.S. market. There are a few things that could be driving this, and I don’t want to speculate, but with more international brands entering the U.S. market, competition in 2019 and future years may get a bit tighter.

2. Brand communication shifts indicate where the market is moving.

Three exciting brand shifts that caught my attention belonged to Mossberg, Daniel Defense, and Springfield Armory.

Mosssberg SHOT Show 2019Mossberg goes black.
A hunting brand long known for their shotguns looks to have finally completed their evolution into a tactical/self-defense brand with their new MC1sc 9mm Sub Compact pistol along with an entire booth and website redesign that aligns with their “Arm Yourself” campaign theme. They also traded their traditional blue and yellow color palette for black and yellow. This change is a total rebrand of the 100-year-old company.

Daniel Defense SHOT Show 2019

Photo credit: Daniel Defense

 

 

 

Daniel Defense mixes in the country.
On the opposite end—Daniel Defense with the release of their new bolt gun moves to the middle between tactical and outdoor which signals a push to balance the brand between the two markets. A quick look at their website shows the Ambush models front and center. They incorporated a more apparent outdoor theme into this year’s catalog, which also indicates where the manufacturer’s head is on current trends.

Springfield focuses on being more real.
Springfield Armory’s catalog pictured models on location in Wyoming (my home State – Go Pokes!) riding four wheelers, camping, fishing, fending off bears and hunting. These look like regular folks which to me was a breath of fresh air in contrast to the often overused black tactical imagery. This kind of imagery also started popping up in some of Glock’s materials.

Springfield Armory SHOT 2019

Photo credit: Springfield Armory

So what do these shifts in brand communication mean?

  • Top brands are aware of the trends that point to a more humanistic approach
  • Hunting is still essential, but self-defense is where the money is at
  • Brands still struggle to walk the line between being a tactical and hunting company (or both)
  • Younger marketing professionals are taking the reigns reflected in this year’s marketing materials
  • Is “Tacticool” finally over?  🙂

4. “An Unprecedented Effort”

NSSF’s outgoing president Steve Santenni stated that “NSSF is embarking on an unprecedented effort to get out the positive messages about our industry across the country. Using all the tools available to us, we will fight the shaming and name calling being thrown against us, with the truth that we are a critical part of the solution.”

I applaud the NSSF for taking this on. But in order for this to work, NSSF must have a clear message, rally the involvement of manufacturers, dealers, and distributors, media, create a coalition of out-of-industry ‘gun friendly’ groups and then track and optimize this effort over time to ensure success.

Our industry is full of good, honest, hard-working regular people who follow the laws, pay their taxes and want to raise their families and live in peace—this must be emphasized. NRA’s “Safest Place” Campaign during the last Presidential election is an example of a step in the right direction. However, to win over the Millennials and grow our numbers (shooting and hunting) a more humanistic, trust-building, fact and value-based approach will be required—not another glossy PR campaign.

Here are a couple of ideas and a framework you can use to contribute to the effort:

  1. Define your audience. What does your customer/audience want?
  2. Who is the villain in your story (or the problem you are trying to solve)?
    Misinformation, government control, political agendas, anti-gun/anti-hunting sentiment, failed mental health programs?
  3. How can you guide your customers/audience to the solution?
    Show the faces of real people in our communities (CCWs, LE, Vets, Pastors, Teachers, Firemen, Doctors, Moms, Dads, etc.) who are contributing to the desired solution. Tell the stories of how a firearm helped a family survive a home invasion. Or how Venison provides fresh organic field-to-plate protein to localvores. Show empathy and authority.
  4. What is the plan to get your audience to the solution?
    What resources, events and actions need to be developed? How much will it cost?
  5. What are the direct (community involvement, donate, sign up, call your senator) or transitional (downloadable educational materials, webinars, attend a speaking event)  calls to action?
  6. Explain what success and failure looks like.
    Paint a person absent of the ability to protect him or herself—show what the difference would be.
  7. Show people how they can transform into something better: safer, more confident, healthier, active etc.

I encourage you (Industry Marketers) to consider incorporating the positive attributes of not only your products but industry contributions into your advertising. We are the messengers that shape opinion, attitudes, and culture. It’s upon us to communicate the positive attributes of our products for conservation, self-defense and the Second Amendment—without compromise—in the best positive light. Don’t just say we support these efforts—show your audience why. Allow those messages to permeate into the mainstream in greater frequency. We are the rescuers, the conservationists, the warriors and the people who want to protect, who fight for the good of others. It’s high time to take back the public square of opinion and confront those who’ve tarnished our good name in a respectful tone with more focus and effort.

5. Looking forward

2019 will be another turbulent year for our industry. More virtue signaling, boycotts, anti-gun/hunting protests, rants, and the upcoming Democratic primaries and Presidential election will keep our industry on the front burner. This turbulence will affect sales, marketing budgets, trade show attendance and our ability to plan for the future.

Use your platform to spread far and wide the positive attributes of our industry and the good-willed people in it.

Those are my thoughts; I’d be curious to know yours? Please comment below…

 


Brand Development Inbound Marketing Consultant

Josh Claflin, Principal at Garrison Everest, helps companies in the outdoor, active, tech and firearms industry who are struggling to develop clear brand messaging and increase revenue through online channels. 

Josh Claflin

What is the Number One Thing Marketers Look for in Influencers? (Restless Native Podcast)

By | Influencer Marketing | No Comments

I recently sat down with Brad Luttrell who runs one of the most popular podcasts in the outdoor industry: Restless Native and the wildly popular GoWild App. If you haven’t checked them out, I highly recommend it as a source of not only great content but also as a direct line into what’s happening in all things outdoor. 

Restless Native is a podcast about maximizing every moment we have in between birth and death. We chat conservation, cooking, fishing, hunting, entrepreneurship, success and failures.

In this episode, we discuss influencer marketing and the changing factors brands must navigate to maximize their marketing dollars. Below is the excerpt from the episode and link to listen in.

Influencer marketing is relatively new… One of the things I look for first in ever single influencer we work with, is do they have …”

— Josh Claflin, Digital Marketer

Over the last few weeks we’ve unveiled a lot of behind the scenes content from GoWild. Today I have one of the better looks under the hood of outdoors marketing that you’ll hear.

Brand content doesn’t happen like your personal content. It’s not spur of the moment. Brands have content calendars, copywriters, photographers, designers, strategists, account managers and, maybe most importantly, thousands and thousands of dollars at play here.

There is no one philosophy on how to build a brand or spend a budget. Some people live and die by print ads and trade shows. Other brand managers may invest heavily in video content. But lately, there’s been a huge trend to push for influencers.

What is an influencer? A lot of people would generically say it’s someone with a lot of followers. But my guest today is here to tell you having followers doesn’t make you a leader. 

Josh Claflin is very knowledgeable. He’s going to unveil some things some outdoor brands might not even want you to know. We’re going to get into how the social media sausage is made. And I will bet that for many of you, he’s going to open your eyes to tell you follower and vanity metrics don’t necessarily make you an influencer. Or even relevant. 

In fact, Josh is going to unveil the one thing his company looks for beyond your like counts, follower numbers and impressions. (Source: Ever Restless)

Listen to Podcast

 


Brand Development Inbound Marketing Consultant

Josh Claflin, Principal at Garrison Everest, helps companies in the outdoor, active, tech and defense industries who are struggling to develop clear brand messaging and increase revenue through online channels. 

ecommerce email marketing outdoor

How To Get The Most Out of Your Outdoor E-commerce Email Marketing

By | Email Marketing, Outdoor

Running an online store means zero in-person customer interaction — and this poses a big challenge when you want to build meaningful relationships with your customers in the outdoor industry. This is why email marketing makes a great channel for e-commerce. Outdoor e-commerce email marketing is about building relationships through regular communication and engagement. And it’s exactly what online businesses need to thrive.

There are various ways to generate sales for an e-commerce business. But since email marketing accounts for roughly 23% of total sales, it doesn’t take much convincing for online retailers to start harnessing its potential.

Email use is on a steady ascent among consumers and in today’s business world. Around 205 billion emails are sent and received every day — a figure that’s expected to grow at an average annual rate of 3% over the next four years. By the end of 2019, this number may reach 246 billion. It’s enough proof that email isn’t going anywhere.

Email Marketing: The Key to E-commerce Success

Smart online retailers know that email marketing is one of the most reliable and profitable marketing channels. But to make it work for your business, you have to build an email list first. Having an email list keeps you in the competition. It’s a business asset that no one can take away from you. Online stores rely on website traffic, particularly from repeat visitors, to drive sales. Your email list and campaigns help retain more of that traffic by providing an incentive to return — discounts, new products, valuable content, etc. — and communicating it on a regular basis.

Benefits of Email Marketing for E-Commerce

Before we discuss how you can make the most out of e-commerce email marketing, let’s first have a look at the key benefits email marketing brings to your online business.

  • Email can be a powerful tool for customer acquisition. It’s actually 40 times more effective at acquiring new customers than Facebook or Twitter. With email, you get to take the conversation about your business, products, and services to your customer’s most personal online space: their inbox.
  • Email is more effective in driving traffic and sales. Having an email list allows you to reach your customers in various ways. You can leverage email campaigns to increase website traffic and enhance subscriber engagement in much deeper ways.
  • Email helps build relationships with both existing and new customers. Social and search are great ways to get discovered online, but email is the best way to maintain and strengthen that relationship over time. In fact, 60% of online consumers prefer to buy new products from brands they’re familiar with.

Integrating email marketing in e-commerce requires time and attention to be successful. Here are some e-commerce email marketing tips to help you deliver better customer value and build stronger relationships.

  1. Segment your email list for better engagement.

outdoor email segmentationWith the clutter going on in everyone’s inbox, the last thing you’d want to send is a one-size-fits-all email. Your emails need to be relevant to the recipient for it to get the latter’s interest and possibly drive a conversion.

One surefire way to make your subscribers feel happy and valued — which could eventually make them purchase — is by sending emails with content tailored to them. You can do this by segmenting your email list into groups with similar needs or interests.

Creating emails based on specific criteria using segmentation helps increase engagement and conversion. In the Garmin Example, they ask you as soon as you sign up what you’d like to get updates on. 

  1. Nurture your email list and provide value to subscribers.

Having loyal customers is one of the main reasons a business survives. Fostering relationships with these customers is vital to keep them coming back to your business. To do this, you have to regularly provide value to your subscribers through discounts, loyalty programs or good content.

Including a healthy amount of nurturing emails along with promotional emails is important in outdoor e-commerce email marketing, especially since not every subscriber is ready to purchase. On the other hand, creating loyalty programs further cultivate customer relationships and drive them back to your business.

Nurture your leads by delivering relevant content, interesting news, and product updates. This will keep your subscribers interested in your brand. Sending valuable, content-rich emails to your subscribers early on can make them more likely to open your promotional emails in the future, which can lead to better engagement, click-throughs, and conversion.

In the example below, Northface welcomes their subscribers and lets them know more about their brand in a subtle, amusing way.Outdoor Email Marketing

 

  1. Follow the anatomy of a good email

    Standing out in your subscriber’s inbox is one challenge you have to overcome. The good news is that you can actually do it when you know how to craft your email in a way that would entice your readers and inspire an action. Below are key elements you need to consider in your emails.

    • Subject line. The first step in grabbing their attention is by coming up with a compelling subject line. Since it’s the first true contact point of email marketing, your subject line needs to entice the recipient to open your email. Create irresistible subject lines to increase your open rates. 

    email marketingstatistics

    • Body content. The main rule when it comes to your email content is to keep it short and make it visually appealing. Ensure that the reader knows right away how they can benefit from your message.
    • Call-to-action. After your subscriber opens your email, the next thing you’d want is to inspire an action. Focus on a primary action that you want the recipient to take. Use action words in your call-to-action and make it visible in the email.
    • Format. Mobile opens accounted for 46% of all email opens. This shows that more email recipients are opening their emails on mobile devices. With this in mind, you have to optimize mobile in your emails. Make sure the emails you send are responsive to the size of the screen they’re displayed on.

     

  2. Optimize transactional emails.

Being an online business means you get to send a lot of transactional emails. Consumers interact with these emails — password resets, login details, order confirmation, shipping notifications, shopping cart abandonment, etc. — on an almost, if not daily basis. In fact, transactional emails get 8x more opens and clicks than any other type of email and generate 6x more revenue.

While it may seem easier to send out default transactional emails, getting creative with it can be more effective in making your customers come back to your store for a repeat purchase. A transactional email offers high levels of relevance, and when optimized properly, can drive additional sales and revenue in the process.

Create a consistent brand experience for your prospects and customers in your transactional emails. You can use the same branding with your website or marketing emails, include special offers to entice customers to make another purchase, or give product recommendations that your customer might need.

Warby Parker came up with a clean design in line with their branding in this transactional email.

  1. Ensuring email deliverability

Ensuring email deliverability is another important factor that determines the success of your email marketing. After all, what’s the use of sending beautiful, optimized emails when they don’t even reach your subscriber’s inbox?

The thing is, getting those emails to the inbox isn’t always easy. Email deliverability issues, such as high bounces, flagging spam filters, and low engagement, can be present. With 20% of emails not reaching the inbox, there’s a chance marketers are missing out on potential revenue and the opportunity to build a strong relationship with subscribers.

To ensure email deliverability, you have to take actionable steps that will help your emails reach the intended recipients. Start off by better positioning your campaigns to reach the inbox. Follow key steps to avoid being marked as spam. Improve reputation score and check feedback loops. Send re-engagement campaigns to subscribers who haven’t opened an email in over 12 months. These are just some of the many ways you can improve email deliverability.

Here’s a great re-engagement email to get a subscriber back to the site.

re-engagement email marketing

Wrap Up

Email marketing can help take your Outdoor e-commerce business to greater heights as it helps your brand engage with customers and build lasting relationships with them. E-commerce email marketing is both a science and an art. It entails sending relevant emails to the right audience at the right time. The strategies you employ in your e-commerce email marketing will define the success of your campaign. The first thing you need to do is understand how email marketing helps your online business, then follow tried-and-true ways to let you get the most out of e-commerce email marketing.

 


Brand Development Inbound Marketing Consultant

Josh Claflin, Principal at Garrison Everest, helps companies who are struggling to develop clear brand messaging and increase revenue through online channels. 

Clarify your marketing message

Why You’re Wasting Thousands of Dollars on Marketing

By | Brand Development

Whether you’re someone starting a business, a marketer trying to move the needle for your company—or an executive trying to figure out how you can grow more effectively—foggy and confusing marketing is costing you thousands of dollars and keeping you from seeing your way to the top. 

Humans have a tendency to complicate things—especially our marketing materials because we don’t understand how to connect and engage customers correctly. The human brain is drawn to CLARITY and away from CONFUSION. If customers are confused about what you offer, they’ll look past you for somebody who can say it clearly. (Source: StoryBrand)

In the following, I’m going to list three factors on why you are wasting thousands of dollars on marketing and why your marketing is foggy and confusing your customers. 

1. You leave marketing to a designer.

Most businesses will approach their marketing material (website, ad, brochure, email, catalog etc.) by looking to a graphic designer or a design agency. This is all well and good, but the problem with this approach is that that designer is not concerned about how to communicate your product or service as much as they should be—they are only really concerned on making your marketing material look amazing.

Don’t get me wrong—amazing visuals are important and graphic designers are extremely critical to your business’ success, but this one-sided approach is not going to grow your business or give you a faster return on investment.

I started my career as a designer back in 1998. Back then and for the next 10 years, I was only concerned (ninety percent of the time) on making a website, brochure or advertisement look awesome for my client. This is what was taught to me in College. “If it looks good, it has to be good,” because at our core, we think like artists, not marketers!  As time went on, I began to wonder why my work wasn’t generating the results my clients expected, especially when data and analytics became more prevalent in marketing campaigns. These lack-luster results lead me on a journey to discover how to communicate more effectively. I wanted to know the secret behind what moved people to buy? I wanted to uncover the key on how to hold a person’s attention long enough to create a memorable brand connection.

What I concluded after almost 18 years of design and then marketing is that people love pretty pictures, but if the words don’t address your prospects fundamental problem—plainly and directly—“you confuse them and eventually lose them.” (Source: StoryBrand) Sounds simple enough; however, you’d be amazed by how so many brands fail to capture this on their websites and every other piece of marketing they produce. 

2. You’re not addressing your customer’s problems.

Humans are natural problem solvers. We love to figure out our best friend’s relationship woes, we ponder and argue over politics, we post advice on Facebook about someone’s issue with their dog, and we even seek in our own lives to get smarter, faster, slimmer, or at least be more accepted. This natural human inclination is the first step in understanding how to make your marketing more effective. The more you talk about your customer’s problems, the more you will hold their attention and have greater success in moving them to your desired action.

People who have a deep desire to solve a baffling problem will take to the internet 90% of the time. If your website doesn’t communicate the customer’s problem clearly, when they first hit your home page, you lose.

3. You are not the hero, they are.

Another great mistake that is costing you money is that businesses tend to put themselves before their customers in their messaging. They lead with messaging about how great they are, how many awards they’ve won, how superior, their product’s features are and how excellent their team is. That’s all very important, but that information means nothing to a customer who is quickly trying to understand your service or product over your competition. Moreover, to further complicate the issue, in most cases, these customers may not even know or have clearly defined what their problem is! You must put your customer’s problems first, seek to determine the problem and then show them how you solve it. Then and only then, through their journey of discovering who or what can solve their problem (best and for the right price) do you communicate these other great things about your company. So many businesses lose customers because according to the customer, all they knew about your brand was that they were the best at something that meant a lot to them, but not much to the customer.

Wasted marketing dollars take away from your ability to make that next hire, upgrade your equipment, expand office space or save for retirement. Not getting your marketing right is stymieing your growth and success.

Garrison Everest helps businesses who want to:

  1. Create clear brand and marketing messaging
  2. Increase qualified website traffic through online channels
  3. Generate qualified leads and customers/clients
  4. Achieve revenue and growth goals

We utilize a proven brand development formula that has been used in thousands of major motion pictures and is used by the world’s top brands in commercials, print ads and web-based marketing.

Contact us today for a no-hardsell assessment and stop wasting your money on powerless marketing.

Schedule a Call


Brand Development Inbound Marketing Consultant

Josh Claflin, Principal at Garrison Everest, helps companies who are struggling to develop clear brand messaging and increase revenue through online channels to grow in the digital era of marketing. 

consistent content marketing

Four Things That Start to Happen When You Stop Blogging

By | Inbound Marketing

I owe you a big apology.

I’ve been really slacking on my blog posts the past four months. I got so busy this summer with several new clients I wasn’t able to stay consistent in my writing. And then the craziness of SHOT Show preparation started in August with still so much still to do!

With all sincerity, I’m sorry…

Which brings me to the topic of this post about the perils of starting a blog and doing content marketing and then failing to keep up with it.

Since 2014, I’ve written over 140 blogs with a consistent tick of about 2-3 posts per month. Content marketing is like a slow-moving train leaving the station. It starts out slow—and then over time—gains momentum. But once it starts, it’s hard to stop. You have to keep feeding the “content beast”—or it becomes a complete train wreck, which means you have to start all over.

So in this post, **if you’re still interested?** I want to highlight a few points on what happened to me when I started creating content and then stopped for a few months.

1. Out of Touch

One of the great things that happen when you start blogging is that you force yourself to stay up to date on current trends, marketing technologies (like A.I., Service and Influencer Marketing) as well maintaining a voice in your niche. If you fall out of practice—you leave your audience wondering what’s going on. It also leaves a void for your competitors to move into. A digital presence is necessary to remain relevant in today’s digital environment. By staying on the minds of your followers, you’ll grow your brand (product or personal brand) faster.

 

website traffic

 

blog with leads2. Leads and Social Media Lags

Google loves fresh content. (Source: MOZ) To keep your rankings up, you have to keep creating content consistently. Inconsistency stymies your email list growth, open rates, and social media reach. Although I didn’t see a dip in traffic or leads over the past few months, I did see a decrease on social media channels, especially Twitter.

3. Open Rates Drop

After the email for this blog goes out, I expect the open rate to be below the standard 20% open rate of my total readership (500). I also expect a few unsubscribes. Which is OK, because it will keep my database lean and up to date. If you don’t email your list regularly, your subscribers will start to fall off and forget who you are. And as of now, email marketing is still the most effective way to reach your customers. 

4. Looking Forward

In the coming months, I have several content campaigns scheduled that will be on the topics of service marketing, brand storytelling, artificial intelligence and the ever-changing world of influencer marketing and how to use these tactics and technologies in the outdoor, tech and firearms industry.

I hope you stay tuned. 


Brand Development Inbound Marketing Consultant

Josh Claflin, Principal at Garrison Everest, helps companies in the outdoor, tech, and firearm industries who are struggling to develop clear brand messaging and increase revenue through online channels to grow in the digital era of marketing. Contact Josh  for a free consultation. 

firearm hunting customer review marketing

How to Get Online Firearm Customer Reviews That Boost Your Business

By | Firearms Marketing

 

It’s not hard to figure out that online reviews are essential to building and maintaining a firearm, hunting or outdoor business these days. After all, we all use our phones, search engines, and social media profiles to look up new businesses and products every day.

Customer trust in businesses is fading. HubSpot Research found that customers trust recommendations from friends and family over any type of online marketing and advertising your brand can create. And in the absence of trusted recommendations, according to BrightLocal, 85% of consumers trust online reviews are much as personal recommendations—the single most trustworthy and credible source of “advertising” out there. (Source: Hubspot)

This fact puts an exclamation point on the notion that you need to establish a robust digital footprint and keep the positive feedback flowing.

What many marketers and business owners want is a way to speed this process up and make it less time-consuming. So today I want to share some quick and easy tips you can use to get the online reviews you need to boost your bottom line in the real world. Here’s how you can get started…

 

Make Your Brand Review-Worthy

Before we get into the online marketing component of things, it’s worth pointing out that the best thing you can do to get more and better online reviews is to build a great product and create a brand that cuts through the clutter. Make sure your team is well-trained, and your products or services represent good value for the money. Do that, and many of your customers will feel compelled to leave positive reviews for you just because they’ve had a good experience.

 

Complete Your Online Profiles

You can’t accumulate dozens or hundreds of positive online reviews if buyers don’t have a place to leave them. In addition to issuing a space for reviews on your website, it’s crucial that you have an existing presence on Yelp (Dealers and Instructors), Facebook, and glowing reviews on YouTube, Full30.com, industry blogs, and publisher sites. Having completed accounts with photos and contact details makes your business easier to find while encouraging customer feedback at the same time.

 

Double Check the Pertinent Details

Although you may be primarily concerned with accumulating reviews online, you should know that all of these profiles serve a secondary purpose, as well. Google will often scan online business listings to verify things like location and contact details. That makes it very important that all of your different profiles be consistent from one entry to the next. In search results, your ratings will also show up in the results that will further build trust with your prospects.

firearm customer review ammo

Get Some Social Buzz Going

The outdoor and firearms community is not shy about sharing and interacting on social media—encourage them to add their comments, reviews, and experiences on your Facebook page or your website directly. Not only will their friends and contacts be able to see their comments, but you may see your reviews multiply—as groups of acquaintances and people in their network get in on the act to share their stories and opinions. Don’t be afraid to engage—and make sure to be available on Messenger, online chat or set up a chatbot.

Automate the Process

Setting up your accounts and getting those first few reviews is the hardest part of the process, but the work isn’t finished once a few buyers say good things about your business. The key is to keep your profiles up to date and encourage even more positive feedback. That gets a lot easier when you have the right tools.

Several services can automate this process. We utilize workflows within Klaviyo to ask for reviews 14 days after our client’s customers purchase from them. Other options include Rivet Works or Podium that gives you the capability to ask for reviews via text over mobile.

You can also set up free Google alerts or purchase social listening software like Mention to help you stay on top of negative reviews and leverage the positive ones to drive engagement and online sales.

In conclusion, if you’ve been missing out on the tremendous upside presented by online reviews and other cost-effective web strategies, now is the perfect time to implement them.

Contact Us Today

 


Brand Development Inbound Marketing Consultant

By Josh Claflin, Brand Development, Marketing + Strategy
Josh helps brands in the outdoor, tech, marine and firearm industries who are struggling to develop their brand; grow, stabilize or increase profits through their websites; increase revenue through online channels and grow in the digital era of marketing.

Five Online Firearm Marketing-Mistakes To Stop Repeating Today

Five Online Firearm Marketing Mistakes To Stop Repeating Today

By | Web Design

Albert Einstein once defined insanity by doing the same thing again and again and expecting different result. While he probably didn’t have online marketing in mind at the time, his quote is as relevant to the business owners we work with as it is to any physics professor in the country.

The point here is that there are thousands, of firearm business owners and executives out there right now who keep repeating the same internet marketing blunders repeatedly and then wonder why they aren’t getting better results. These errors can take a lot of different forms, of course, but there are a few we see every week.

To help you from making or repeating them, let’s look at five online marketing mistakes you should stop repeating today…

1. Ignoring Your Website

You don’t have to do a lot to your website to keep it running, but you can’t completely neglect it, either. Looking after things like updates (to your content management system and plug-ins) and adding new articles or pages can keep your site relevant and secure. Additionally, you should schedule a website audit 2-3x a year so you will be aware of any underlying programming issues that could slow your pages down, cause security concerns, or lead to error screens. Consider taking a growth-driven design approach to your next website design process. 

 

2. Only Posting Promotional Updates or Press Releases

Obviously, you want to use your website to promote products. However, that doesn’t mean your customers want to read nothing but promotional messages. Avoid turning your blog into a PR dumping ground. Knowing that, smart marketers will walk a fine line, giving fans and followers a steady mixture of information, entertainment, reviews, and offers to make a purchase. It doesn’t matter whether it’s your email newsletter, your social feed, or any other online channel: don’t just ask people to buy from you every day—provide value, be helpful, make people stop and think.

 

3. Taking Content From Competitors

We are continually amazed at how many marketers think they can get away with borrowing things like content, images, logos, names, video, and other materials from their competition. Even if the source material is slightly altered, using something that has been copied from another company is bad for your business. It opens the door for other business owners to sue you, customers to ignore you, and Google to blacklist you from the search engine listings. Don’t use content if you don’t own it.

 

4. Dismissing Negative Feedback

You will never be able to please 100% of the buying public all the time. And, those people who are most annoyed with you also happen to be the ones who are going to leave negative reviews, so you shouldn’t take everything to heart. However, if customers are complaining about the same things again and again, don’t dismiss their feedback. Every review is an opportunity to learn. If you don’t take that opportunity, it’s going to hurt your business.

 

5. Paying for Lackluster Results

Some business owners will pay online marketing invoices for months or years, even when they aren’t getting the results they expected, simply because they don’t know what else to do. But, that’s not the way you want to run your company, and it isn’t going to lead to positive growth. If you’re getting lackluster results from your online marketing campaigns, or no results at all, think about switching to a more accountable vendor.

 

Influencer Marketing Metrics Firearms Industry

 

Time to Turn Your Website into a Business Asset?

If you feel like you pour time and money into your website without getting much in return, this is your chance to set your business on a new path and get one step ahead of your competitors. Contact us today so we can set up a free consultation to evaluate your strategy together and find an affordable and effective way to boost your online marketing results.

Contact Us Today

 


Brand Development Inbound Marketing Consultant

By Josh Claflin, Brand Development, Influencer & Inbound Marketing + Strategy
Josh helps brands in the outdoor, tech, firearm industries who are struggling to develop their brand; grow, stabilize or increase profits through their websites; increase revenue through online channels and grow in the digital era of marketing.

Hunting or Firearm E-commerce Website Design

5 “Must-Do’s” Before Starting a Hunting or Firearms E-commerce Website

By | Firearms and Hunting

 

You may have heard that Amazon just surpassed Walmart as the number one retailer on the planet.  And now with Sporting Goods retail chains like Dick’s restricting certain firearm platforms—firearms and hunting brands are waking up fast to the fact that a strong e-commerce component is critical to business. 

Here are some interesting statistics according to Internet Retailer and the NSSF:

  • E-commerce sales grew 16% in 2017
  • E-commerce sales are expected to grow to more than $400 billion in the next several years, with Forrester Research estimating $414.0 sales in 2018 and eMarketer estimating $491.5 in 2018.
  • 61% of global internet shoppers are loyal to the online retailers they use
  • 29% report to having already purchased a firearm online and 58% are willing to consider purchasing one online.

In this post, I want to give you five critical “must-dos” (before you consider how to generate traffic) if you’re evaluating a new e-commerce website initiative that will help you organize your team, save time and make it easier and faster to implement your new e-commerce-based website.

1. Build your e-commerce website for your buyer persona

Before you get to the part of what you want your website to look like, nothing will bring your web team more clarity and focus than understanding your buyer persona.

You most likely have a good idea of who your customer is—but taking the time to understand what they want from your website will make all the difference. Seek to understand what their wants, needs, problems, behaviors, and questions are. Create a web experience based on them. This will ultimately make for higher sales and less abandoned carts.

2. Prepare your product image library

The second step is establishing your product library. If you’re a large manufacturer, you may have over 2000 SKU’s that are jumbled into a hundred different sizes, on gray backgrounds, outdated, or that show your product in a less than ideal format. Since this aspect of the project can take the longest, you can save a lot of time by starting now.

Start by creating a shot list:

  • What products need to be reshot?
  • Which product images can be reused?
  • Locate a lifestyle photographer
  • Have the photographer provide the raw sizes and cropped images set to 1000 x 1000 pixels for use on the website

Sort all these on a spreadsheet so the photographer can easily sort and organize when it comes time to shoot your products. Make sure you place all your products on a white background. Placing products on a clean white background allows your product to be the hero and creates a clear understanding in your customers mind without any unnecessary background clutter.

3. Identify how you’re going to fulfill orders

With over 20,000 (Source: CNS) laws on the books—determining how you want to fulfill orders that comply with federal, state and local laws is the next consideration and if you’re a firearm manufacturer. Below are five considerations.

1. Utilize a third-party cart.
Ruger, for example, utilizes the NFDN network and Gallery of Guns.com to sell its products online. All you need to do is apply for membership with your FFL and set up an account. This can also be done through your distributor. This allows your products to be embedded in hundreds if not thousands of online gun store websites and outdoor specialty retailers and takes the hassle out of you (or your staff) having to deal with running your online store. The downfall is you rely on their somewhat antiquated looking shopping cart that doesn’t align with your website’s look and feel.

2. Ship direct to customer via an FFL
Daniel Defense’s website is an example of how to set up a shopping cart where the product is shipped directly to an FFL of your customer’s choosing. They will enter their local FFLs address, notify them that your firearm is being shipped to them, and the FFL will handle all the paperwork. This all happens after the purchase. There are hundreds of shopping cart software solutions on the internet from WooCommerce, Magento and Marketpress to name a few. Choose the software that best suits your needs and one that you feel is easiest to use. I recommend WooCommerce as it is used by over 21% of all shopping carts on the web if you’re doing a custom install with WordPress. 

UPDATE: I do not recommend signing up with any third-party solutions like Volusion, Wix, BigCommerce and especially Shopify, who as of today (August 16, 2018) has banned Franklin Armory from using their platform. When building on these networks, you are essentially handing over your lawful online business that puts you at risk because these providers can shut you down at anytime—sometimes without warning.

ECOMMERCE FFL SHIP DIAGRAM

 

3. Dealer only
DPMS, Remington, Bushmaster, Benelli and Beretta only sell through their dealer network—some use a hybrid (dealer and third-party cart). You can purchase other accessories on their websites, but to purchase a firearm you are redirected to a dealer locator.

4. What States should I NOT ship to?
Some manufacturers do not ship to New York, Illinois or Hawaii. Other states have magazine restrictions like Colorado and California. The anti-gun laws in these States are very confusing and can leave you open to a lawsuit. It’s better to not even take the risk unless you have a good attorney advise you on your options.

5. What shipping provider should I use?
The shipping of firearms seems to constantly change. The main rule of thumb is to always ship to an authorized FFL—never to a personal residence. Below is the latest information from GunBroker.com. If you have any questions, it’s always wise to check with your attorney, USPS, UPS or FEDEX representative.

  • US Mail – unlicensed persons:
    • Unlicensed persons can ship a rifle or shotgun by US Mail.
    • Unlicensed persons cannot ship a handgun by US Mail. Pistols, revolvers, and other firearms capable of being concealed on the person (for example, short-barreled shotguns and short-barreled rifles) are defined as handguns.
    • Postal regulations allow the Post Office to open your package for inspection.
    • Ammunition cannot be shipped by US Mail.

    You can search the US Post Office Postal Explorer site for specific USPS regulations regarding firearms and ammunition (Hazardous, Restricted and Perishable Matter).

    US Mail – licensed persons:

    • Licensed persons can ship rifles, shotguns, or handguns by US Mail. In fact, we suggest you use the USPS, as it is now the most cost-effective way to ship a handgun.
    • To ship a rifle or shotgun, you need only inform the Post Office the package contains a firearm.
    • A licensed manufacturer, dealer, or importer can ship a handgun via the US Post Office if the licensed dealer fills out a US Post Office Form PS 1508 and files it with the local Post Office branch where the handgun is to be shipped.

    You can search the US Post Office Postal Explorer site for specific USPS regulations.

    FedEx Express:

    • FedEx will only ship firearms via their Priority Overnight service.
    • Ammunition must be shipped as hazardous goods via Ground in compliance with “Limited Quantity.” Special labeling is required.


    FedEx Ground
    :

    • FedEx Ground will transport and deliver firearms (excluding handguns) as defined by the United States Gun Control Act of 1968 between areas served in the U.S.
    • Ammunition must be shipped as hazardous goods via FedEx Ground in compliance with “Limited Quantity.” FedEx Ground will accept shipments of ammunition. Special labeling is required.


    UPS
    :

    • UPS will accept handgun shipments by Next Day Air only.
    • Rifles and shotguns can be shipped by UPS ground service.
    • UPS will accept shipments of ammunition. Special labeling is required.

6. Flat rate or box size?
The easiest and most hassle-free way to ship your products is by weight. You can set-up different weight tiers of pricing for all of your products. However, if you’re in a segment that is highly competitive and $5-$10 is a factor in getting the sale, then be prepared to discount your shipping.

 

4. Get the security issues out of the way

The next “must-do” is security and encryption. Everyone who sells online must take precautions for their customer’s data. And with every website now a target for hackers, it’s more important than ever.

1. Payment Processor or Gateway
To take payments online, you first need a payment processor. Authorize.Net acts as the middleman in between you and your merchant bank account that securely transfers funds from your customers’ credit card to your account. During this process, Visa, Mastercard, Amex, and Discover—whatever credit cards you accept on your site all take a percentage of the sale, usually 1.5-2%. Your bank may also charge a percentage as well. Be sure to configure these fees into your product costs.

2. A Secure Socket Layer or SSL is the standard security technology for establishing an encrypted link between a web server and your customer’s browser. This link ensures that all data passed between the web server and browsers remain private and integral. You can purchase an SSL through a number of providers like Symantec, Thawte, GoDaddy or RapidSSL. Your host provider will need to install it for you. Before purchasing an SSL, make sure to ask your host provider what kind of server software they use for example, Apache, Oracle, IBM or others.

3. Terms and Conditions and Privacy Policy pages are essential in protecting your site from users who may encounter problems. These important legal pages on your website ensure your business is protected from any fraudulent behavior from users. Read here for more information and some horror stories. Always get an attorney to look over your T&C and PP before launch. To get a boilerplate T&C and PP please visit here.

4. Secure and Speedy Hosting is usually the last component considered when building your ecommerce website. But beware, there are many services out there who sell you on services and packages you don’t need and who guarantee speed and security but fail to deliver. One #2A friendly company that we recommend is WP Engine. WP Engine provides you with a secure and fast platform to run your WordPress website. For over four years, we have enjoyed an little downtime, fast speeds and literally no hacks. With Google now ranking websites based on speed, WP Engine remains a good choice for the hunting and firearms industry.

  • Content Delivery Network
  • Included SSL
  • Content Page Performance
  • Fast 24/7 Support
  • Staging Server
  • 24/7/365 Backup

Pick A Plan

5. Consider an Enterprise Solution

For enterprise manufacturers, it may be time to connect your CRM, ERP, and WMS and Ecommerce altogether. Companies like NetSuite, Sage, SAP and other software companies serve larger companies with large global inventories with complex supply chains. These software solutions allow you to manage your inventories in greater detail and with greater efficiency. If you’re a large manufacturer, taking the time to explore these solutions may be what you need rather than a simple shopping cart. A SAP or NetSuite implementation can cost hundreds of thousands of dollars. If that seems like overkill, there are other low to mid-market solutions like Magento Enterprise that can be connected to your back-office operations and warehouse that tracks inventory, shipping, and accounting.

In conclusion, when considering your next e-commerce store, it’s important to identify who your buyer persona is, get a good product image library created, identify what kind of shopping cart setup you want, make sure you have the right security components in place to take payments securely and if you’re an enterprise manufacturer, consider a larger solution to more efficiently run your operations.

By taking into consideration these five “must-dos,” you’ll have what you need to engage a web development firm and make your website project go much faster.

 

 

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FREE DOWNLOAD: Website Design Planner for the Hunting, Outdoor and Firearms Industry

A time-saving guide on how to plan an effective website that meets your online business and branding goals.
In this planning guide, we help you and your team think through the critical points of the website design process that helps you form a specifications document to obtain accurate pricing.

Download Now!

 

 


Brand Development Inbound Marketing Consultant

By Josh Claflin, Brand Development, Marketing + Strategy
Josh helps brands in the hunting, outdoor and firearms industry who are struggling to develop their brand; grow, stabilize or increase profits through their websites; increase revenue through online channels and enter the digital era of marketing.

8 Points on How to Strengthen, Grow and Optimize Your Influence from POMA 2018

By | Influencer Marketing

I recently had the privilege to present to the Professional Outdoor Media Association on the topic of How to Become a Better Influencer in the Outdoor, Hunting and Firearms Industry” in Lincoln, Nebraska, June 14, 2018. 

Influencer marketing is changing in the outdoor, hunting and firearms marketplace due to increased interest, fakenews, and social media algorithm changes. If you’re new to influencer marketing, this talk showed you how to leverage this highly effective marketing tactic more efficiently for yourself and the brands you manage. I presented the latest trends, tools and insights, and how to track and charge/price accordingly.

Over the past 5 years, I’ve been fortunate enough to build a small pocket of influence with hundreds of marketing professionals and executives in the industry. I also work with some of today’s most popular influencers. This has provided me a unique insight into the workings of influencer marketing in the outdoor, hunting and firearms industry. 

Below are eight points (and my slides) I gave to an audience that included writers, influencers, marketers, photographers and content creators on how to strengthen, grow and optimize their personal brand’s influence.

1. Define your Niche

What is your area of specialty and interest, what is your focus? What area of the outdoor are you most passionate about?

For example, when I switched my agency focus to firearms, hunting and outdoor—I made our agency stand for something that stood out among other “all purpose” digital agencies. This allowed me to do a few things:

  • I repelled prospects from other industries I didn’t want to work with, while attracting prospects and qualified leads from the outdoor industry.
  • Broke through the clutter with a defined message and industry expertise.
  • If you’re a photographer or writer who covers all things hunting and fishing, I strongly suggest you narrow your focus on what you’re most passionate about. For example, you may only want to focus on Wolves, Big Horn Sheep or Mule Deer Photography.
  • Let your personality come through, don’t be afraid to be you.


2. Set Goals

I’m big on the SMART Goal method (Specific, Measurable, Attainable, Realistic and Timely). You may want to grow your audience by a million followers in one month—but that may not be realistic. Set your goals and work towards them on a daily basis with consistency. Make sure you have a goal post.

Always remember to write your goals down! If you don’t write them down they don’t exist.

 

3. Know Your Audience

Over time, you’ll get a good feel for your audience. You’ll understand what makes them tick, what problems they have and why they find you interesting.

  • Take at least 10 – 15 minutes and engage once a day.
  • Influence is nothing without engagement.
  • Use Instagram, Twitter and Facebook’s built in analytics to help you understand age, location and interests.


4. Be Helpful—Don’t Sell

In order for influencers to persuade, you must become a solution provider.

When I started doing inbound marketing for my digital agency, I looked to help my prospects first. That in turn earned their trust and allowed me to position myself as a solution provider and a partner in growth. It’s always a service, never a sell.

Furthermore, if you love the brands you represent and believe in them, your audience will naturally love them too because you’re not necessarily selling someone, you’re adding value to their lives.

For more information on how to perfect the art of persuasion, check out Adversaries to Allies, By Bob Burg

 

5. Be Authentic and Honest At All Costs

Never sacrifice your audience’s trust at the product or brands expense. If the product breaks or is faulty, you may find yourself in a tight spot. So always test the products you’re considering before signing that contract. Posture your clients by being brutally honest if the product doesn’t work and outline what the ramifications are.

 

6. Build a Website and Blog!

This past week, we saw Brownell’s YouTube channel removed from YouTube—and then, fortunately it was reinstated. 

With all the anti-hunting/anti-gun social media channels out there—don’t rely on these third party channels. So many influencers are building their livelihoods on these third-party apps that can shut you down right now and for any reason.

Blog – When considering influencers to work with, I look to see if they have blogs that are updated consistently. Blogs provide content that work for your brands 24/7/365. They also build links and gives your visitors the ability to share information more efficiently.

Affiliate links – Blogs are also great for placing affiliate links that help you generate more revenue.

Contact Information – Make sure you have your contact information available within your Instagram/Facebook/Twitter profiles so brands can contact you. So many influencers out there give no way for people to get in touch with them.

 

7. Create a Good Mix of Content

  • Instagram video consumption has increased 40%
  • Photos generate 36% more likes than videos

We all know content is gold. Your content must add value to your audience. Create a good mix of high-quality video and photos. (Source: SproutSocial

Make sure to always tag your content with a #sponsored or an #ad tag to remain in compliance with the FCC. Influencer marketing is still like the Wild Wild West, so make sure to stay up to date on any changes.  

 

8.  It’s not About You.

At the end of the day, if you’re not adding value to your audience, you’ll start to see your followers level out. When you truly grasp this—your entire mindset will change. (Source: Julie Solomon)

“Influencer marketing is not about you, it’s about them.”

 

POMA

About The Professional Outdoor Media Association (POMA)

Whether you’re a hunting and fishing industry communicator, industry professional or an avid outdoor sports enthusiast, POMA is working hard for you. POMA is dedicated to seeing the traditional outdoor sports story is told honestly and fairly so hunting, fishing, the shooting sports and trapping will endure. Learn more on their website and sign up today! 

Photo Credit: Tony Bynum

 

Learn More About POMA

 


Brand Development Inbound Marketing Consultant

By Josh Claflin, Brand Development, Inbound Marketing & Creative Strategy
Josh helps brands in the hunting, outdoor and firearms industry who are struggling to develop their brand; grow, stabilize or increase profits through their websites; increase revenue through online channels and grow in the digital era of marketing.

brand-development-outdoor

4 Ways to Strengthen Your Brand Today

By | Brand Development

The brand is the entire experience that a person has with your business’ purpose. 

Most brands start with their product/service and sell based on their features and benefits—which is important—but in doing so, leaves them only to compete on the product’s understanding, not its why.

“Brands have become the global currency of success.”
– Brand Atlas

At each touch point, your brand must be integrated for maximum efficiency that drives your prospect to your goals that simultaneously solves their needs and wants along the way.  

If you’re interested in building a strong brand rather than just a product-based company, here are four points to keep in mind when thinking through how to strengthen your brand in 2018.

 

1. Map your brand’s touchpoints

When thinking about what a brand is, you need to understand that it’s not just 2-3 pieces like your website, logo or catalog—but all the pieces. It’s your dealer sheet, the way your product feels, your customer service, your influencers, content, email signature, Facebook and Instagram page—everything.

Here is a simple representation of what brand looks like: 

 

What is a brand?

Each touchpoint is an opportunity to increase awareness and build loyalty.

 

2. Align your brand

Ask yourself and your key stakeholders (the people with invested interest) what your brand means and write it down. Then go ask your customers what your brand means to them and then 10 or so of your employees. If they all say the same thing—congrats, you have brand alignment! If they say something different, then you may want to rethink your brand and figure out why there are inconsistencies.

Brand inconsistencies take away from your marketing’s effectiveness and create confusion among your prospects. 

Common problems that cause brands to be out of alignment is clarity of the mission, customer service, brand identity and broken promises.

  • Brand Strategy AlignmentBrand promise – If what you’re promising isn’t being delivered on, then your brand isn’t trustworthy. Today, trust is everything in the age of #fakenews. Make every effort to fix and make good on what your brand promises to its customers.
  • Brand identity – Does your brand’s look and feel (color, shape, format, type, imagery, texture etc.) accurately convey the it’s key emotional and visual attributes? If not, it may be time for a redesign or invest in lifestyle photography.
  • Customer-centered – Is your customer service receiving high-marks? Without strong brand alignment between your employer brand and corporate brand you will not be able to deliver customer-centered service. 

3. Connect your brand to your customer

How do you connect your brand to your customer? In the past, most brand development processes solely focused on the product and what the marketer wanted the customer to think and feel. Today, every marketing brand strategy should start with the customer first.  This can only be done by defining what is called a buyer persona.

Buyer personas are fictional representations of your ideal customers. They are based on real data about customer demographics and online behavior, along with educated speculation about their personal histories, motivations, and concerns.

By defining your buyer persona, you will be able to develop a strong brand foundation to help guide you when you get lost in the day to day activities of marketing and running your business. Keeping regular tabs on what your customer is feeling will help you build brand loyalty more quickly.

The fastest way to connect your brand is to communicate how you solve your customer’s problem. Track these data points through your online forms, Facebook insights, analytics and artificial intelligence programs. It doesn’t hurt to survey your customers every once and while either.

“Solve there problems and be empathetic.”
– Gary Vaynerchuk

4. Brand is built on consistent, helpful service

Are you using Facebook Messenger, Drift or Intercom on your website to answer customer questions? These new tools allow you to communicate in real-time that have become central in providing an excellent customer service experience online. One bad customer experience, late delivery or rude response can tarnish your brand—especially when the person on the receiving end posts what happened on Facebook for the whole world to know.

The hard truth about your customers today is:

  • They want to help themselves, not call you.
  • They learn from friends, not salespeople.
  • They trust your customers, not your marketing.

According to Harvard Business Review: Evidence shows that customers will no longer tolerate the rushed and inconvenient service that has become all too common. And now with voice chat, chatbots and AI hitting the web, customers are more empowered than ever and demand answers to their questions faster than before. For example, 61 percent of participating Baby Boomers say a potential chatbot benefit is “getting an instant response,” while just 51 percent of Millennials say the same. (Source: Convince and Convert) The total chat volume in 2016 nearly tripled that in 2015. Both statistics can back up the conclusion that the demand for live chat has been steadily growing. (Source: Comm100)

Our recent research demonstrates that when customers contact companies for service, they care most about two things:

  • Is the frontline employee knowledgeable?
  • And is the problem resolved on the first call or chat?

Yet these factors often aren’t even on customer service manager or business owners’ dashboards. Most service centers continue to measure time on hold, time to respond and minutes per call, as they have for decades. Such metrics encourage agents to hurry through calls—resulting in just the kind of experience customers dislike.  

According to HubSpot, The key to growth in 2018 is:

  • Happy customers who recommend your company to their friends
  • Successful customers who share their results with the world
  • Modern customer support that matches how people communicate

More than half of the customers we surveyed across industries say they’ve had a bad service experience, and nearly the same fraction think many of the companies they interact with don’t understand or care about them. On average, 40% of customers who suffer through bad experiences stop doing business with the offending company. (SOURCE: HBR)

In conclusion, to strengthen your brand, you must map every touchpoint, align for consistency, connect with your customers problems by putting them center and focus on delivering helpful, consistent service. Once these touchpoints are built out and set, then you are able to provide a great experience built on the standards of today’s empowered consumer that will reward your company with future sales growth.

 


Brand Development Inbound Marketing Consultant

By Josh Claflin, Brand Development, Inbound Marketing & Creative Strategy
Josh helps brands in the outdoor, tech, health/fitness industries who are struggling to develop their brand; grow, stabilize or increase profits through their websites; increase revenue through online channels and grow in the digital era of marketing.

how to track outdoor hunting firearms influencer marketing

How to Track Your Outdoor, Hunting or Firearm Influencer Marketing Campaign

By | Influencer Marketing

According to a recent survey, 38% of marketers say they are unable to tell whether influencer activity drives sales while 86% are unsure how influencers calculate their fees.

However, with a little strategy and an investment in influencer marketing software—you can negotiate influencer rates more accurately, track your efforts, save time and prove your campaign’s success.

It is estimated that businesses can generate an average of $6.50 for every $1 spent on influencer marketing (Source: Tomson).

As influencer marketing picks up steam (59% of marketers are planning to increase their influencer marketing budgets over the next 12 months, Source: Tomson), new tracking tools like Upfluence, Famebit, Traackr, Mavcrk and others are starting to become more affordable—allowing you as a business owner or marketer in the outdoor industry to track your influencer marketing efforts more efficiently. These programs help you:

  • Save time
  • Find and choose the right influencers
  • Identify fake accounts
  • Negotiate contracts
  • Track results
  • Pay Influencers

According to Obviously, it takes 71 hours to work with just 15 influencers. So the need for tools that help you save time can be beneficial.

Determine Goals

When starting influencer marketing, you must begin with a SMART goal. Goals should be divided into Reach, Impressions, and Engagement.

Sample influencer marketing goal:
(Reach) 2 million prospects to build awareness of my product that drives 1.3 million (impressions) and 500K likes/views (engagement) that increases revenue 20% in 3 months. 

Whatever you’re trying to accomplish, make sure to communicate those goals clearly to the influencer. Below is a breakdown of each.

1. Reach determines the potential audience size you can attain. This is easily calculated by adding up all the followers and subscribers of your influencer’s network across Instagram, YouTube, Facebook, Twitter, and Pinterest as well as a monthly blog or website visits. To get a sizeable reach—choose influencers with larger networks where 60%+ of their audience engages with their content regularly.

2. Impressions determine how many of those people reached actually saw the influencer’s post. You can reach a large audience—but if you can’t access them, low impressions may signal fake followers or low engagement.

3. Engagement involves action. Action is a click, share, view or like. This is the metric you’ll want to track closely as this indicates how effective your influencer is in getting their audience to notice your product and take action.

There are other ways to track the ROI of your influencer marketing

Tracking links and coupon codes, like affiliate marketing, can be used to track sales via your online shopping cart. Make sure to use systems that allow transparency so your influencers can log in and see the deals they’ve generated. Modern online shopping carts like Shopify, Volusion, and WordPress have affiliate tracking functionality built-in.

Website Traffic is also a good indication of your influencer marketing efforts. We utilize Databox as a way to combine all our metrics into one dashboard to report on our efforts.

One of the most significant outcomes of influencer marketing is the content that is generated from your campaign. If blogs are created on an authoritative influencer’s website—then those links will boost your SEO efforts if linked accordingly. Photos, videos, and imagery can be negotiated as part of the contract and reused in your brand’s social media feed or in email campaigns to create consistency in your messaging.

Social listening tools also allow you see what is being said about your product—negative or positive—so you can make any adjustments and nip any terrible customers experiences in the bud before prospective customers see them.

An influencer marketing campaign is one of the best marketing moves your brand can make and can net you over 11 times the ROI of banner ads and PPC when done correctly. However, as with all strategies, you’ll get the best results by tracking progress and adjusting as needed, which means applying the same data-driven mentality as you would to any other strategy (Source: Forbes)

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Brand Development Inbound Marketing Consultant

By Josh Claflin, Brand Development, Inbound Marketing & Creative Strategy
Josh helps brands in the hunting, outdoor and firearms industry who are struggling to develop their brand; grow, stabilize or increase profits through their websites; increase revenue through online channels and grow in the digital era of marketing.

Firearms Hunting Influencer Marketing

How to Become an Influencer in the Firearms & Hunting Industry

By | Influencer Marketing

If you’re an influencer or aspire to be one in the hunting, outdoor and firearms industry, there are some things you can do to attract more brand partnerships and generate more revenue. 

There still seems to be a lot of confusion as to what an influencer and influencer marketing is, what to charge and what brands can expect in return. And with the latest Facebook and YouTube policy changes, everything is in disarray.   

In this article, we offer some examples, advice and direction to influencers in the firearms and hunting industry looking to increase their growth and earning potential—and if you’re a marketer, information you can use to conduct and manage your influencer marketing campaigns more effectively.  

 

What does it mean to be an influencer in 2018?

Influence means to impact other people. Thus an Influencer is someone who is influential or changes the behavior of others, which implies visibility (i.e., on a platform like social media) of an engaged audience. The keyword here is engaged (Source: Upfluence). There are three basic types of influencer marketing formats, some even say twelve—but for this article we’ll give these three basic examples to start with.


A. Engage by offering commentary and information

John Lovell’s video (below) not only helps answer several questions about how to manage recoil but also intertwines helpful advice as well as a certain amount of candor.

 

 

B. Engage with style and humor
You may also follow someone to be entertained, or for their particular style or because they have the “it” factor. No matter your reason, the influencer gives you something of value and makes you feel better about being associated with them in some way. Alex Rogers (below video) adds her own unique humor and satire to spoof an infomercial-style post on Instagram for ETS’ speed loaders

 

 

C. Engage with Adventure

Probably one of the most successful (out of industry) influencer marketing videos online is by Producer Casey Neista. His “Make it Count” video for Nike has received over 27M views. As you watch this, how does this filmmaker make you want to buy a Nike band? How can this kind of approach and creativity be used in one of your videos?

 


The above three examples is influencer marketing done correctly. Each influencer not only has a highly engaged audience but can achieve the advertiser’s goal of reach, awareness, and engagement. True influence drives engagement from an audience that has bought into your mission and purpose.

 

firearms influencer marketing1. Define your niche

Influencers range the gamut in interests and subject matter. There are gun aficionados, tactical trainers, tactical special ops trainers, CCW instructors, industry newsers, gun rights activists, writers, reviewers, trick shooters, myth busters, gun guys, gun gals, gun bunnies and a list of celebrities and some who are all the above.

According to a recent search in Upfluence, (a influencer marketing search, management and tracking tool), you can see the growing size of social media accounts that mention/include the keywords in orange—and their reach.

  • 39,000 social media profiles with a reach 5.7 Billion
    #firearms #guns #2A
  • 47,000 social media profiles with a reach of 4.5 Billion
    #hunting #deerhunting #turkeyhunting
  • 124,000 social media profiles with a reach of 10 Billion
    #outdoor #hiking #camping
  • 36,000 social media profiles with a reach 3 Billion
    #fishing #flyfishing
  • NOTE: Social reach includes multiple profiles on Facebook, Twitter, Instagram, Pintrest, YouTube and Blogs

These numbers are substantial.

You must decide what your niche is going to be and then become the best in it. Whether it’s through humor, information, conservation, stunning videography, style or personality, define your niche and own it.

Hickok 45 for example, is just an ordinary guy in Tennessee who’s humor and straight-forward advice on products has garnered the trust of 3M+ followers—all from his backyard. 

 

 

2. Invest in your own website

YouTube has given many signs over the past two years of its growing hostility towards gun content creators (and some hunters). But when the move finally happened, it seemed to catch a lot of people by surprise. For those who had already been quietly building their website—the change wasn’t much of a shock.

Build a website that will enable you to host your content, generate organic traffic and build an email subscriber list. Invest in professional lifestyle photography and make it engaging that focuses on selling your unique personality, talents, skills, and niche.

It’s a huge bonus and an ever-growing requirement for brands when influencers run a blog that contains exciting and engaging content that is updated regularly. Blogs combined with video offer brands an “evergreen” solution that they can reference, build links and enjoy a continuous flow of referral traffic. Traffic can be a compelling selling point to leverage, which brings me to my next point.

 

3. Negotiate costs appropriately

If you don’t have an idea on what to charge, you can cause some frustration to the advertiser reaching out to you. Depending on how much you post and what kind of engagement and influence you have—you should know how much you’re worth. Some advertisers will set the going rate based on their budget and invite you to participate. 

In the past, manufacturers who wanted to spread the word about a new product would ask reviewers to write an article or post to their social media accounts for free. “We’ll send you a gun, keep it for three months, give us a good review and send it back.” says Jonathan Wright of Tactical Toolbox, “but all this is changing.” 

One way to determine costs is to use a tool called Social Blue Book. This tool will help you determine what’s fair and what’s not. 

If you’re having trouble and don’t know what to charge, below are some baseline rates to consider if you work in the firearms, hunting and outdoor industry.

 

Micro – Tier 1 Reach < 250K (40-60/100 Engagement Level)
At this level, (also known as the “Power Middle”) you’re still growing your network or just starting out, and your level of engagement is on the rise. $50-$100 per post

Blog w/ Video Post
$250 (inclusion/mention)
$500 (featured)

Macro – Tier 2 Reach 250-500K (60+/100 Engagement Level)
At the Macro level, you’ve been working for several years, know what works and what doesn’t, and you have a good understanding of your audience and a good idea on how to keep them engaged.$200-$1000 per post

Blog w/ Video Post
$500 (inclusion/mention)
$1000 (featured)

Mega – Tier 3 Reach 500-1M+ (60+/100 Engagement Level)
At the Mega level, you’ve reached somewhat of celebrity status. You know one post can send thousands of sales your client’s way. $1000 – $5000+ per post

Blog w/ Video Post
$1000 (inclusion/mention)
$5000 (featured)

 

4. Ask for revenue share

If you find yourself in a position where the brand can’t afford your fee, but you want to work with them, then the next best thing is to ask for a link and a percentage of sales you generate. Similar to becoming an affiliate, this will also help you understand your effectiveness and how to improve over time.

Typical rates range from 2-7% of all sales. There should also be an affiliate log in area on the brand’s website that allows you to log in to view your sales. You can also use software to track your own performance.

 

5. Be responsive and follow directions

A great way to build trust, accountability and get your contract renewed is to stay in contact with your brand representative or agency and know their product inside and out. Let them know what you’re working on, when to expect your posts and the occasional phone call to bounce some ideas around. Make sure to read the directions of what the advertiser is asking you to do and get a good understanding of what their goals are.  

Partnerships that are collaborative will always be the most effective. As a paid or sponsored influencer, you must keep your client’s best interest at the forefront. It’s a delicate balance, because after all, you know your audience better than the brand, but the brand is paying you to access it. Be upfront and candid about what works and what doesn’t. Work together to come up with the perfect solution. Is posting twice a week going to be overkill? Or can one engaging video post once a month have a more significant impact? Go off of what’s worked in the past and how the product aligns with your unique style.

 

6. Focus on engagement

As an influencer, the main reason brands are interested in you is because of your ability to engage with your followers. Engage means to attract their interest. Whether you are a Power Middle or a Mega Influencer—engagement and your ability to move the needle whether translates into likes, shares or sales—is more important than the number of followers. Posting static pictures or sarcastic comments may not be enough. 

 

7. Track your results

Most influencer marketing is done online, so it’s possible to track every post on social media and record its value. Every campaign should include a #hashtag or designated keyword. There are several software companies marketers use to track earned media value, impressions and reach.

Influencer marketing in the firearm, hunting, and outdoor industry continues to change as the social media landscape shifts. You most likely got into posting reviews and videos for fun, maybe made a little ad revenue on side in the past, but now with stiffer competition and serious money starting to flow into influencer marketing due to recent algorithm changes on Facebook, and reports that influencer marketing can bring a 11x ROI on marketing spend—there’s a lot you can do to start attracting brands and making more money in the process.

Remember to find and own your niche, invest in your website, charge a fair price, be responsive, drive engagement and be aware of how to track your efforts. And most of all have fun!

If you’re an influencer looking for opportunities, Garrison Everest represents several brands looking for the right ambassadors to carry their message. Contact us using the form below!

Influencer Signup Form


Photo Credit: Brenton USA


Brand Development Inbound Marketing Consultant

By Josh Claflin, Brand Development, Inbound Marketing & Creative Strategy
Josh helps brands in the hunting, outdoor and firearms industry who are struggling to develop their brand; grow, stabilize or increase profits through their websites; increase revenue through online channels and grow in the digital era of marketing.

firearms-hunting-digital-marketing

How To Set SMART Goals For Your Firearms or Hunting Business

By | Firearms and Hunting

Setting goals can sometimes quickly become a cruel lesson in futility. Like New Years’ resolutions—you set goals with great motivation and vigor—only to have your best intentions sidetracked by company requests, family life or other distractions. That is unless you’re a part of the only 8% who keep them.

To stay focused on your firearm or hunting inbound marketing initiatives—here are three points to help you organize your thoughts and make a plan to achieving them.

1. Create a Vision

If you were given a 50,000 dollar budget to spend on marketing—what would you do with it? Build a better website? Write more content? Produce more videos? Upgrade your photography? Increase sales by 20% within 9 months? The first step to creating a goal is to figure out what you want. If you don’t know what you want, you don’t know what you need to achieve to get there. What do you really want to create for yourself, your business or your brand? How will this benefit you personally? Don’t be afraid to think big. Take fifteen minutes and document your vision. Take note of the details. Try to incorporate all the different angles into your vision to make it effective. (Source: Forbes)

 

2. Use the SMART method to set your goals

SMART stands for: Specific, Measurable, Attainable, Realistic and Timely – think of these as the ingredients of success. Here’s what they mean and how to apply them:

Specific: Set real numbers with real deadlines. Don’t say, “I want more website visitors,” or “I want to dominate my category.” Look at your website metrics, sales numbers or anything else you have tracked in the past in the form of visits, leads, sales or customers to establish benchmarks. These metrics work, because they are measurable, and they can be used to understand how they affect your bottom line now and in the future. 

Measurable: Make sure that you can track your goals. Don’t hide behind buzzwords like “brand engagement” or “social influence.” If it’s leads, how many leads do you want? Don’t pick something out of thin air, pick something you can measure correctly and track.

Put the right tools in place to measure like Google Analytics or other web tracking software like HotJar, Databox, or HubSpot. You can’t measure what you can’t track. 

firearm-marketing-SMART-goals

 

Attainable: Work toward a goal that is challenging but possible. Don’t try to take over the world in one night. How much time is it going to take? How much budget and resources do you have?

Realistic: Be honest with yourself, because you know what you and your team are capable of. Don’t forget any hurdles you may have to overcome, e.g. competitors, economy, changing regulations, talent, etc. 

Timely: Give yourself a deadline. Don’t keep pushing towards a goal you might hit “some day.” How long is it going to take? 6 months, 1 year? Set a realistic timeframe. Give yourself enough time to reach your goal, but not too much that it drags on.

By utilizing the SMART method—your goals are much more attainable and measurable. (Source: Hubspot

Here’s an example of a SMART goal:
Increase visits by 25% (2,250 per month to 3,000 per month) and make $150K in additional revenue by EOY.

 

goal-setting-planning3. Write it down!

According to a study done by Gail Matthews at Dominican University, those who wrote down their goals accomplished significantly more than those who did not write down their goals. Who doesn’t want to accomplish significantly more? If you don’t write it down, it doesn’t exist. We all know that having a plan is one thing, but accomplishing that plan is something different. 

Get out a big pad of paper and a sharpie and begin writing down your goals and post them on your wall. That way you can refer to them every day and track progress as you cross them off the list.

As marketers and business owners in the hunting and firearms industry, we are always being pulled in 10 different directions. We’re constantly trying to find ways to keep the train on the track. By establishing the above SMART goals, you can alleviate a lot of stress when you don’t know what you’re supposed to be doing. SMART goals keep you laser-focused and on task. Now that your goals have been set—plan it out and get moving. Don’t forget to celebrate each goal as you achieve it! 

 

hunting-outdoor-firearm-inbound-marketing-checklist2

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Chances are, you might be overlooking a few that can help drive more business to your website. To make sure you’re not missing any opportunities, we’ve put together a Free Campaign Checklist with our partner HubSpot.

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Brand Development Inbound Marketing Consultant

By Josh Claflin, Brand Development, Inbound Marketing & Creative Strategy
Josh helps brands in the hunting, outdoor and firearms industry who are struggling to develop their brand; grow, stabilize or increase profits through their websites; increase revenue through online channels and enter the digital era of marketing.

Firearm Brand Development

Do You Really Need A Firearm Brand Strategy?

By | Brand Development, Firearms Marketing

Maybe you’ve just come out with some disruptive technology, game-changing accessory or new firearm platform.

Or maybe your business has been around for a while and you’ve realized that to compete in today’s environment, you need to focus more on your messaging and how your company and/or products are understood.

But, do you really need a brand strategy?

The truth is… a brand already exists, even if you’ve never taken the time to develop it.

Your customers, dealers, distributors, employees, and partners already have some kind of feeling, thought or understanding of you or your product—negative or positive.

Below are 10 surprising facts that you may not have considered in regards to your brand development strategy and why its important to have one—if you intend to leave your mark on the firearms industry.  

1. Make it easier for the customer to buy

Customers make decisions on products they know and trust. If a customer is not familiar with your brand, they are less likely to buy it.


Think of the last time you were in the gun store and you had to pick up some ammo. Hornady—a ammunition category brand leader—was not on the shelf. Do you buy the “I’ve never heard of you” brand of ammo—or forgo the purchase altogether? Most likely, you’ll wait till the next trip or drive across town to another store. Brands help us make buying decisions.

Photo credit: Business Insider

2. Make it easier for the sales team (and dealers) to sell
Having a strong brand reputation in the marketplace will allow your dealers and sales team to close more sales based on brand performance alone. A reputation for service, quality and the ability to solve your customer’s problem will be more likely received and sought after.


3. Brand clarity and delivery spurs employee motivation

Brands give your employees purpose. Having a clear cultural direction, goal and mission based on your brand values will create higher performance and productivity. A strong brand will turn your employees into brand advocates versus people who just show up to collect a paycheck. It will also give you and your stakeholders a clear understanding of your vision, mission and purpose.


4. Increase the value of your company over time
Brands are line items on today’s most valued companies. The Coca-Cola brand alone accounts for 51 percent of the stock market value of the Coca-Cola Company (Source: Brandchannel). The same could be said for Ruger or Smith & Wesson.

By developing a strong firearm brand—especially for companies with/or seeking investors—brand development aids in building a successful exit strategy. 

5. Brand definition brings clarity to your business goals and direction

If you have a good product that everyone is excited about, alot of times you just have to stay out of your own way.

A brand strategy will save you from making costly decisions.

A recent example is Vista Outdoors’ Black Hawk product line of silencers. Black Hawk a gear supplier for military and law enforcement agencies—ventured into the silencer market and after just eighteen months pulled out.

brand strategy extension failures

Photo credit: Recoil

In May of 2016, when the silencers were first announced, many were musing if this was too far a departure from Blackhawk’s bailiwick. When asked why the line was being dropped, a Vista representative put that musing to rest: “After completing a strategic review of our product lines, we determined that suppressors did not align with our core business. In order to streamline our products more efficiently, we felt it was best to eliminate suppressors from our current line-up.” (Source: Recoil)

Millions of dollars would have been saved if brand managers would have practiced “brand discipline.” Read more on The 5 Rules of Brand Extension.

6. The brand development exercise creates innovation

Most of us are so busy we sometimes just go through the motions in our businesses day after day with the mentality of “if it isn’t broke, don’t fix it attitude.” By purposefully sitting down and thinking about your brand, product and business you will give yourself and your team time to create new processes, products, components and other ideas that will drive innovation. This is time well spent and the life blood of successful firearm brands.

7. Saves money on future design and advertising costs
Instead of reinventing the wheel every time that new ad needs to be placed, trade show booth or package redesigned—your brand standards will provide a guideline for consistency that creates visual recall and recognition.


8. A strong brand creates preference which, equals profit

By consistently delivering the same value, service and quality—along with the same visual identifiers—you begin to create preference and repeat customers. This is called “branding.” The goal of brand development is to create preference, branding is to create recall.  


Photo credit: Guns.com

9. Attract talented employees
In today’s war for talent—companies are struggling to find talented and skilled workers. Those with strong employer brands coupled with a strong corporate brand will win.

10. Provides the foundation of all your marketing efforts
Without a brand strategy, it will be very difficult to focus your influencer or inbound marketing efforts. The absence of your customer’s buyer personas, key messaging and brand-centric visuals will make any marketing effort less effective. 

So, do you need a brand strategy?

Well, if any of the above points appeal to you—I would say yes—brand development is a business necessity for business owners serious about growth and leaving their mark on the firearm industry. Even if competition is non-existent—you eventually will need to develop your brand to pre empt competition as Magpul has done, who by all measures dominates the magazine market.

firearm-brand-strategy

Photo credit: Magpul

 

We have in any given category 10-20 of everything (ammo, handguards, holsters, ARs, shotguns etc.). By having a well-defined brand, you will be able to compete at a higher level than your competition, stand head and shoulders above the rest and build a valuable asset for the future.  

One last thought to end on: Brand is the last remaining business currency.”

Photo credit: F4 Defense, Jason Swarr, Straight 8

 

 

hunting-outdoor-firearms-brand-interview-guideFree Download:
Brand Development Interview Guide 

Developing your brand starts with asking the right questions. Use this guide to draft the questions to ask your customers/clients to uncover your brand.

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Brand Development Inbound Marketing Consultant

By Josh Claflin, Brand Development, Inbound Marketing & Creative Strategy
Josh helps brands in the hunting, outdoor and firearms industry who are struggling to develop their brand; grow, stabilize or increase profits through their websites; increase revenue through online channels and enter the digital era of marketing.